Terms of Service

Last updated: February 2, 2026

Welcome to MDO. By using our services, website, or working with us in any capacity, you agree to these Terms of Service. Please read them carefully.

These Terms are part of our broader privacy practices. Please also review our Privacy Policy.

1. What We Do

MDO provides digital consulting, AI and automation services, integration work, and related technology solutions (“Services”). We do our best to keep everything running smoothly, but we don’t promise perfection or uninterrupted availability.

2. Client Responsibilities

To work with us effectively, you agree to:

• Provide accurate information and timely feedback.
• Make sure you have the rights to any content, data, or materials you provide.
• Use our Services only for lawful purposes.

3. Payments

• Unless otherwise agreed in writing, all fees are due up front.
• Payments are non-refundable except where required by law.
• Late payments may incur interest and collection costs, and you agree to cover all costs of collection (including attorney fees) if payment is not made as required.

4. Intellectual Property

• Your content: You retain ownership of anything you provide to us.
• Our tools and know-how: Anything we create or bring to the table (software, processes, templates, code, etc.) remains our property, unless specifically transferred in writing.
• Usage rights: We grant you the right to use deliverables we provide for your internal business purposes.

5. Data and Privacy

• We treat confidential information you share with us as private.
• We may use aggregated, anonymized, or de-identified data for analytics, research, service improvement, and other commercial purposes.
• We may also use your name, logo, or project as a case study or testimonial unless you ask us not to.

6. Confidentiality

Both parties agree not to disclose each other’s confidential information, except as required by law. Confidential information does not include data that is public, independently developed, or received from another lawful source.

7. Indemnification & Duty to Defend

You agree to indemnify, defend, and hold harmless MDO and its team from any claims, damages, or costs (including legal fees) arising out of:

• Your use of our Services,
• Content or data you provide, or
• Your violation of these Terms or applicable law.

This includes a duty to defend MDO if we are named in a lawsuit because of your actions.

8. Limitation of Liability

• Our liability to you is capped at the total fees you paid to us in the past 12 months.
• We are not liable for indirect, incidental, or consequential damages (like lost profits, business interruption, or data loss).
• All Services are provided “as-is” without warranties of any kind.

9. Termination

• Either party may terminate a project or engagement with written notice.
• Upon termination, you must pay any outstanding amounts owed, and we’ll provide you with any deliverables you’ve already paid for.

10. Governing Law & Disputes

• These Terms are governed by the laws of the State of Washington.
• Any disputes must be brought in the state or federal courts located in Benton County, Washington.

11. Miscellaneous

• These Terms are the entire agreement between you and MDO unless a separate written agreement is signed.
• If one section is found unenforceable, the rest remain in effect.
• We are not responsible for delays or failures outside our reasonable control (force majeure).

12. SMS Messaging Terms

If you provide your mobile number and opt in, you consent to receive SMS messages from TFDM, LLC dba MDO. Messages may be sent using automated technology.

• Message types: Transactional messages such as account updates, appointment reminders, service notifications, and responses to requests you initiate. If you separately opt in, we may also send marketing and promotional messages.
• Message frequency: May vary based on your interactions and your consent preferences.
• Opt out: Reply STOP at any time to cancel. You may receive a final confirmation message.
• Help: Reply HELP or contact us at support@mdo.net.
• Fees: Message and data rates may apply.
• Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
• Eligibility: Our SMS program is intended for users 18 years of age or older.

SMS consent is not a condition of purchasing any goods or services.

For details on how we collect and use phone numbers, see our Privacy Policy.

13. Contact Us

If you have questions about these Terms, you can reach us at:

MDO
509-521-8668 / hello@mdo.net