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AI, automation, and software development for Tri-Cities businesses

MDO turns stuck workflows into working solutions.

Custom software, automation, AI agents, and integrations for Tri-Cities businesses that need practical help with the way work actually moves.

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Start with the problem, not the technology.

Most useful projects begin with one part of the business that is too slow, too manual, or too dependent on one person remembering the next step.

Internal tools

Your team needs a tool that fits the work.

Dashboards, portals, review queues, forms, and small apps built around the actual process.

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Automation

The same task keeps getting rebuilt by hand.

Reports, follow-ups, handoffs, and spreadsheet cleanup moved into a dependable workflow.

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AI agents

Calls and requests arrive when staff are busy.

Phone and intake workflows that collect the basics, summarize the request, and hand off clearly.

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Findability

People and AI assistants need clearer answers.

Website structure, service pages, and facts cleaned up so buyers can understand what you do.

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How a project usually starts.

The goal is not to make the business more complicated. The goal is to remove one painful bottleneck and prove the fix is worth keeping.

01

Bring one stuck process

We start with the work that wastes time, drops leads, or forces staff into workarounds.

02

Choose the smallest useful fix

That might be custom software, automation, an AI agent, an integration, or a cleaner report.

03

Ship, watch, and improve

The first version should prove whether the idea helps before the project gets bigger.

Recent work with real constraints.

Useful systems are usually smaller and more practical than people expect. They answer one operational need clearly, then grow only when the business has a reason.

Our Work Duetta
Duetta real-time translation interface

Duetta by MDO

Real-time translation for calls without replacing the phone system.

Road Scholar mileage tracking mobile UI

Road Scholar

Mileage review and reporting designed for non-technical users.

Service area

Serving Richland, Kennewick, Pasco, West Richland, and the surrounding Benton-Franklin area.

MDO is based in Richland and works all over the Tri-Cities. The project fit depends on the workflow: custom software, automation, AI agents, integrations, and practical systems work can start anywhere the business is stuck.

Richland Kennewick Pasco West Richland

Blog posts?

Blog Posts.

Short articles on automation, AI, customer response, and the operational problems that tend to make a useful first project.

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Bring us the workflows that keep wasting your time.

We will help decide whether the first fix should be software, automation, an AI agent, or a simpler path through the tools you already use.

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